At our dental practice we strive to provide quality dental care appropriate to your needs, in a pleasant and stress free environment. If you want to complain about any aspect of our service or the treatment you have received we operate an open and honest complaints procedure. Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
If you would like to make a complaint our practice manager, Tracey Carter, will be happy to help you. You can speak with her in private or if you prefer you can submit your complaint in writing by post or email at firstname.lastname@example.org.
Your complaint will be acknowledged in writing within 3 days. An investigation into your complaint will then take place and responded to within 21 days. If there is a delay for any reason you will be informed of the reason for the delay and a new timescale
In investigating your complaint we shall aim to:
When we have completed our investigation, we will provide you with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.
It is our goal that any patient complaint be resolved quickly and to everyone’s satisfaction however if you are not happy with the way we have dealt with your complaint or with the resolution we offer you then you can contact the Parliamentary and Health Ombudsman at;
The Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP www.ombudsman.org.uk
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