Menu
header icon1 header icon2
hilltop dental logo1
  • Hilltop Dental
  • 1007 Bristol Road South
  • Birmingham B31 2QT

Code of Practice for Patient Complaints

At our dental practice we strive to provide quality dental care appropriate to your needs, in a pleasant and stress free environment.  If you want to complain about any aspect of our service or the treatment you have received we operate an open and honest complaints procedure.   Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

If you would like to make a complaint our practice manager, Tracey Carter, will be happy to help you.  You can speak with her in private or if you prefer you can submit your complaint in writing by post or email at admin@hilltopdental.co.uk.

Your complaint will be acknowledged in writing within 3 days.  An investigation into your complaint will then take place and responded to within 21 days.  If there is a delay for any reason you will be informed of the reason for the delay and a new timescale

In investigating your complaint we shall aim to:

  • Establish the facts.
  • Make it possible for you to discuss the problem with those concerned, if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what we can do to make sure the problem doesn’t happen again.

When we have completed our investigation, we will provide you with a full written report.  The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.

It is our goal that any patient complaint be resolved quickly and to everyone’s satisfaction however if you are not happy with the way we have dealt with your complaint or with the resolution we offer you then you can contact the Parliamentary and Health Ombudsman at;

The Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP www.ombudsman.org.uk

Get in touch

Our patients

mean the world to us

google rating

"Today after I saw Dr Salh, he was amazing I’m..."

Sarah Lynch

Read More

Our patients

mean the world to us

google rating

"I’ve been coming to this practice and have been looked..."

P Knowles

Read More

Our patients

mean the world to us

google rating

"Superb dental practice all the staff are outstanding."

Dave Price

Read More

Our patients

mean the world to us

google rating

"I cannot recommend this dental practice enough. I am not..."

Mandeep Dhanjal

Read More

Our patients

mean the world to us

google rating

"The best dentist I’ve ever been too, joined hilltop with..."

NE MO

Read More

Our patients

mean the world to us

google rating

"Lovely staff and doctor Salh is a very good dentist,..."

Maysoon Alsnosi

Read More

Our patients

mean the world to us

google rating

"Exceptional NHS dental service with a caring team."

Cassie Floppy Ears

Read More

Our patients

mean the world to us

google rating

"First class service again from Mrs Morse and the other..."

Patricia Hall

Read More

General Dentistry

Cosmetic Dentistry

Teeth Straightening

Advanced Dentistry

Facial Aesthetics

hilltop dental logo
Call: 0121 475 2321 Book Online Contact Us
header icon1 header icon2